Refund policy

Custom or Personalized orders can not be returned.

On Custom orders if the customer makes a mistake such as a misspelling of a name or an incorrect date we can not except returns or offer refunds (so please make sure all information is correct and accurate when ordering), we can offer a discount on a new print, just contact us. If the incorrect date or error was on our part please contact ASAP. Thanks Happy ordering

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at beantownburlap@gmail.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at beantownburlap@gmail.com and send your item to: BeanTown Burlap, 465 Tully Rd, OUTBACK UPSTAIRS, Orange MA 01364, United States.

Shipping
To return your product, you should mail your product to: BeanTown Burlap, 465 Tully Rd, OUTBACK UPSTAIRS, Orange MA 01364, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.